Support

Answers to the most common questions. If yours is not here, write to us.

I cannot sign in

Check your credentials exactly as you received them — they are case sensitive. If the message says the subscription has expired, contact your provider.

A stream will not open, or keeps buffering

Go to Settings → Video player and switch to the alternative player. Some formats are handled better by one player than the other.

Video plays but there is no sound

Some streams use Dolby Digital, which not every device can decode. Try the alternative player, which brings its own decoder.

Part of the list is missing

Tap refresh in the top bar to fetch the list from your provider again. The app also refreshes it automatically once a day.

How do I reach something already broadcast

Use the Back tab, available if your provider offers an archive.

How do I turn on parental controls

Settings → Filters for the filter, and Privacy to set a four-digit PIN.

The app is in the wrong language

Settings → General → Language.